Q1. How long have you worked at Knight Frank?
I joined the Knight Frank team several months ago. Having worked with a number of other shopping centre management companies I have been extremely impressed with Knight Frank’s Asset Management Division. I am fortunate to work alongside a number of other people in our team who have a wealth of knowledge to draw upon. Not to mention the systems and policies in place – nothing is missed – from our facilities management to financial management we have the right people in the right job.
Q2. What is your retail and centre manager experience?
I have worked in shopping centre management for more than eight years, the last four of which I have been employed as a shopping centre manager. During this time I was responsible for managing a Central Queensland portfolio of properties with a total of three major tenancies and more than 100 specialty stores. I have also gained international experience and was employed in a retail portfolio manager’s role where I was responsible for overseeing the management of over 20 bulky goods stores and three shopping centres in the United Kingdom.
I have worked in various roles in shopping centre management and have experience with financial management, optimising tenancy mixes, leasing, and implementing shopping centre marketing campaigns as well as assisting retailers with individual marketing requirements for their own stores.
I have also worked closely with Landlords making recommendations to ensure the optimum performance of the asset.
Q3. As the new centre manager of Home Central Kawana, what will be your responsibilities?
One of my key responsibilities will be to implement and follow Valad’s ‘Tenant is King’ philosophy. This will form a fundamental part of our centre management approach. We will put an emphasis on ensuring we do our utmost to establish great relationships with our tenants.
As this is a new property we will also be establishing policies and procedures to ensure a smooth operation from the very beginning.
Q4. What do you hope to achieve in this role?
Since the beginning of my career in shopping centre management it has been my goal to work at a Centre just like this – a new centre where I can put in place from the very start the correct systems and procedures, to work with an innovative landlord (Valad) whose focus is on treating the tenant as king, and to work with a managing agent (Knight Frank) who are pioneers in their field.
As the centre manager I want to look back in the future and know that I have been responsible for helping Home Central Kawana grow from strength to strength, with a tenancy mix that creates interest and significant patronage from a broad trade area and to see our retailer’s sales performance and profitability increase every month.
Q5. What is your vision for Home Central Kawana?
My vision for Home Central Kawana is to be the most prominent home-maker centre in Queensland. To be a place that feels like home to our customers and our tenants alike. To be a place that provides cross mix of retail tenancies that appeal to our customer’s needs.
Most importantly, I want our tenants and customers to feel at home, at Home Central Kawana.
Q6. What is your favourite household room or item?
My courtyard where I sit on my outdoor furniture and enjoy breakfast.
Q7. What is your favourite Sunshine Coast pastime?
BBQ’s with my friends out on my apartment’s courtyard which has ocean views!